Help with booking, payments and the trip

Choose a departure on its tour page and press Reserve, or message us on WhatsApp. Your seats are confirmed once the 30% advance is paid.

Pay a 30% advance to confirm your seats, by cash or bank transfer. The balance is due 7 days before departure. You get a receipt on WhatsApp for every payment.

By cash or bank transfer, and nothing else. We send the details on WhatsApp when you book.

7 days before departure. We remind you on WhatsApp a few days before it’s due.

Cancel 14 or more days before departure for a full refund of your advance. Between 7 and 13 days, 50% is refunded. Within 7 days the advance is non-refundable. If we cancel a departure, you get a full refund or a free move to another date.

Yes, free of charge up to 14 days before departure, if the new date has seats.

You get a full refund, or a free move to another date. We only cancel for safety, road closures or too few travellers, and tell you on WhatsApp as soon as we know.

Yes, until the balance is due, 7 days before departure. Send us their name and number on WhatsApp.

Most overnight stops are below about 2,500 m. Drink plenty of water, take the first day slowly, and tell us about any heart or breathing condition before you book.

Layers, a warm jacket, comfortable shoes, sunglasses, sun cream and any medicines you take. We send a full packing list on WhatsApp after you book.

Landslides can close mountain roads, mostly in spring and the monsoon. Your driver adapts the plan and we keep you updated on WhatsApp. Extra nights are shared at cost, with nothing added.

Mobile networks work in most towns. Signal is patchy or absent in upper Hunza, Deosai and Fairy Meadows, and your guide carries a way to reach our office from there.

Breakfast and dinner are included, mostly Pakistani and local dishes. Tell us about allergies or diets when you book.

Yes. Children aged 5 and over count as travellers; younger children share their parents’ room free. Tell us their ages when you book and we’ll plan the stops around them.

Children under 5 travel free when they share their parents’ room. From 5, a child counts as a traveller, with a seat and a place in the room.

Yes. Tell us about mobility and health, and we plan shorter walks, more stops and ground-floor rooms where we can.

Some days are long. We stop every two to three hours and plan around meals, rest and bathrooms.

Tell us your dates, group and style in the trip planner or on WhatsApp. We reply within 2 hours with a day-by-day plan and a price per person.

Yes. We issue invoices in your company’s name, with our registration details.

From 10 to 60 people, with as many vehicles and guides as the group needs.

Yes. Private trips run on your dates, as long as the roads and the weather allow.

No more than ten hours, with a break every two to three hours, and never on mountain roads after dark.

Every vehicle carries a first-aid kit, and at least one guide on each trip is trained in first aid.

We stop somewhere safe, arrange rooms and carry on when the road reopens. Extra nights, meals and transport are shared at cost, with nothing added.

Your guide first, then our travel support line, [24/7 number].