1. Bookings and payment
You can book a group departure from its tour page or on WhatsApp, and plan a private trip in the trip planner or on WhatsApp. Your seats are confirmed once we have received a 30% advance.
We accept cash or bank transfer, and nothing else. The balance is due 7 days before departure.
Children under 5 share their parents’ room free. From 5, a child counts as a traveller.
2. Cancellations and refunds
To cancel, message us on WhatsApp or email contact@safaremubarik.com. The day we receive your message is the day you cancelled.
Cancel 14 or more days before departure for a full refund of your advance. Between 7 and 13 days, 50% is refunded. Within 7 days the advance is non-refundable.
Refunds are paid back the same way you paid, within 7 days of cancelling.
You can move to another date free of charge up to 14 days before departure, if it has seats. Someone else can take your place until the balance is due.
3. Changes by us
We may change a route, a hotel or the order of the days when roads, weather or safety require it, and tell you on WhatsApp as soon as we know.
If we cancel a departure, you choose between a full refund and a free move to another date.
If a road closes during the trip, extra nights, meals and transport are shared at cost, with nothing added by us.
4. Your responsibilities
Bring a valid CNIC for every adult, or a passport for foreign nationals, and any document a hotel or checkpoint asks for.
Tell us before you book about any health condition, allergy or mobility need that affects the trip, and follow your guide’s and driver’s instructions on the road.
Respect local customs and the places we visit.
5. Health and safety
Mountain roads are long, and some stops are high. If you have a heart or breathing condition, or are pregnant, check with your doctor before you book.
In an emergency on a trip, call your guide first, then our travel support line. We recommend travel insurance that covers medical care.
6. Liability
We arrange the trip you booked with reasonable care. We aren’t responsible for delays, closures or losses caused by weather, landslides, road closures, strikes or decisions of the authorities, but we always help you find the safest way on.
Keep your valuables with you: hotels and vehicles aren’t responsible for things left in them.
7. Complaints
If something isn’t right during the trip, tell your guide straight away so it can be put right there.
After the trip, message us on WhatsApp or email contact@safaremubarik.com. We reply within 2 hours and tell you what we’ll do about it.
8. Governing law
These terms are governed by the laws of Pakistan, and any dispute is heard by the courts of Lahore.
9. Contact
For any question about these terms, email contact@safaremubarik.com, call +92 344 4430021 or visit our office at 3rd floor, 16-R, Ex Air Avenue, Block R, DHA Phase 8, Lahore 54000.
Questions about these terms? Email contact@safaremubarik.com.